Strategic plan 2024–27

This page and plan updated in 2025.

Our vision

Trust in the integrity of councillors.

Human rights

We will respect, protect and promote human rights in our decision-making and actions.

Cultural acknowledgement

We pay our respects to the Aboriginal and Torres Strait Islander ancestors of this land, their spirits and their legacy. The foundations laid by these ancestors – our First Nations peoples – give strength, inspiration and courage to current and future generations towards creating a better Queensland.

Community objectives

The Office of the Independent Assessor contributes to the Queensland Government’s objectives for the community.

A better lifestyle through a stronger economy

Growing our economy to drive down the cost of living and give Queenslanders a better lifestyle and a place to call home.

Planning for Queensland’s future

Building the roads and infrastructure needed for a growing population, preparing young Queenslanders for the future and conserving our pristine environment.

Growing our regions

Help Queensland’s regions grow by attracting people, talent and investment, and driving sustainable economic prosperity.

Building Queensland

Drive investment in the infrastructure that supports the State’s economy and jobs, builds resilience and underpins future prosperity.

Our purpose

An efficient and trusted councillor complaints framework

Objectives:

• Deliver a complaints framework that is balanced, timely, efficient and consistent

Performance indicators:

• Complaint clearance rate of 90 per cent
• Percentage of assessments completed within target timeframes
• Percentage of investigations/natural justice processes completed within target timeframes
• Frivolous and vexatious complaints are identified and dealt with

Strategies:

• Undertake quality and timely investigations into councillor conduct
• Effectively progress disciplinary matters to, and before, the Councillor Conduct Tribunal (CCT) and the Queensland Civil and Administrative Tribunal (QCAT)
• Maintain a workforce culture that fosters professional excellence and innovation
• Respond to changes in the environment and jurisdiction arising out of law reform from the parliamentary oversight committee’s report ‘Inquiry into the Independent Assessor and councillor conduct complaints system’ (State Development and Regional Industries Committee, October 2022)

Acting strategically to enhance councillor integrity

Objectives:

• Collaborate with key stakeholders to support them to build capacity and foster a culture of accountability and ethical practice in local government.

Performance indicators:

• The number of complaints made to the Office of the Independent Assessor
• The number of referrals to the department responsible for local government to undertake targeted training interventions and capacity building based on information arising out of councillor conduct complaints
• The number of councillors who self-refer their own conduct

Strategies:

• Using holistic decision-making and a variety of legislative options to manage councillor complaints, improving councillor capacity and delivering early resolution
• Use complaints data to identify opportunities to strengthen accountabilities and ethical practice
• Engage through the department and/or the Tripartite Forum to communicate strategic training and law reform issues
• Regularly release councillor complaints metrics and information to stakeholders for educative purposes

Our values