Is your complaint right for the OIA?

The OIA receives complaints about the conduct of all Queensland councillors.

The OIA does not deal with complaints about council services such as rates, parking fines, bin collection or noise. The Queensland Ombudsman investigates complaints about the administrative actions and decisions of councils.

Four types of councillor conduct

Unsuitable meeting conduct occurs in a council meeting.

Conduct breach complaints (formerly known as inappropriate conduct) must, by law, be referred to councils for resolution.

Misconduct complaints are assessed, potentially investigated and undergo a natural justice process before possible referral to the CCT to decide.

Corrupt conduct is referred to the Crime and Corruption Commission.

See below for What constitutes a councillor conduct complaint?