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New councillor complaints office opens

Monday 03 December 2018

The Office of the Independent Assessor starts work today as the new body to receive, assess, investigate and prosecute complaints about councillor conduct in Queensland.

From today it will take approximately 60 current complaints that are under investigation or are awaiting assessment.

It also marks the start of the new Code of Conduct for Councillors to enforce higher standards of behaviour from local government representatives.

Local Government Minister Stirling Hinchliffe welcomed the OIA which is headed up by respected crime investigator Kathleen Florian as the inaugural Independent Assessor.

“This is the start of a new era of accountability, integrity and transparency as we rebuild the community’s faith and trust in local government,” Mr Hinchliffe said.

“The Independent Assessor has the power to investigate and determine genuine complaints more effectively and efficiently while being able to quickly dismiss vexatious complaints.

“The new Code of Conduct has a strong focus on the three ‘R’s - that councillors carry out their responsibilities conscientiously, they treat people in a respectful way and ensure their conduct does not reflect adversely on the reputation of the council.”

The Code is backed by a range of penalties including reprimands, orders for counselling and reimbursement of costs.

Ms Florian said the OIA’s job is to hold councillors who would commit misconduct to account, for the benefit of the community and the benefit of all councillors who are trying to do the right thing.

“It will be my priority to resolve the transition matters and ensure that the councillor conduct system is effective, timely and balanced,” Ms Florian said.

“With new powers to address early complaints that are vexatious, frivolous or not in good faith, the focus of the OIA will be on complaints of more serious allegations of misconduct.”

The OIA will work with the new Councillor Complaints Tribunal and the Department of Local Government, Racing and Multicultural Affairs to provide councillors with advice, training and information.

The Code applies to all Councils, except Brisbane City Council which has a separate Code.

The Code of Conduct for Councillors can be viewed at


Kathleen Florian – Independent Assessor

Ms Florian was most recently the Executive Director Investigations in the Office of the Health Ombudsman. The role was responsible for the oversight of investigations into the most serious allegations of professional misconduct by health practitioners.

Previously, Ms Florian was employed with the Crime and Corruption Commission including as Assistant Commissioner (Crime), Executive Director (Crime), Acting Chief Executive Officer and Commissioner and Assistant Commissioner (Misconduct). These roles had direct oversight of a complaints system and investigations of misconduct.

Earlier in her career, she was the Queensland State Manager with the Australian Crime Commission and gained extensive experience in crime and corruption prevention, leading national intelligence programs to inform the development of tailored prevention strategies.

Ms Florian holds a Bachelor of Arts and Bachelor of Laws (Honours) and has been a barrister for 26 years.

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Last updated: 03 Dec 2018